1. Lighthouse

Level 7 · From question to checked answer

The request

From Rachel Adams, Customer Support Lead

“I'm asking for more support staff for 2025 returns and need a number I can defend. Which categories had the highest share of order lines come back last year? And please make sure the totals add up before I put this in front of finance.”

Your goal

Use order lines of completed orders placed in 2025, excluding lines with quantity <= 0. Return one row per category with: category, lines (order lines), returned_lines (lines that have a row in returns), return_rate_pct (returned_lines / lines * 100, rounded to 1) and total_check (true when the sum of lines across all categories equals the number of clean lines). Sort by return_rate_pct descending, then category.

  • Read from the products tablenot done yet
  • Read from the orders tablenot done yet
  • Show exactly category lines returned_lines return_rate_pct total_checknot done yet

Your query

SQL

Loading the editor…

    ResultPreview of products · press Run to see yours
    Preview of products
    product_idnamecategorysubcategoryunit_price
    101Vale Velvet LoveseatFurnitureSofas1659.00
    102Alder Oak Coffee TableFurnitureTables919.00
    103Orchard Rattan Dining ChairFurnitureChairs789.00
    104Upland Oak BookcaseFurnitureStorage429.00

    Mote checks your result

    Press Run. Each row that matches the goal becomes a firefly in your lantern.

    Tables

    Harbor & Pine store data, ready to query.

    products120 rows · 8 columns
    • product_idinteger
    • namevarchar
    • categoryvarchar
    • subcategoryvarchar
    • unit_pricedecimal
    • unit_costdecimal
    • launched_ondate
    • is_activeboolean
    First 5 rows of products
    product_idnamecategorysubcategoryunit_priceunit_costlaunched_onis_active
    101Vale Velvet LoveseatFurnitureSofas1659.00NULL2023-09-11true
    102Alder Oak Coffee TableFurnitureTables919.00503.502024-05-16true
    103Orchard Rattan Dining ChairFurnitureChairs789.00429.872023-05-27true
    104Upland Oak BookcaseFurnitureStorage429.00214.702022-12-20true
    105Avery Leather Bed FrameFurnitureBeds449.00232.702021-08-31true
    orders12,000 rows · 7 columns
    • order_idinteger
    • customer_idinteger
    • order_datetimestamp
    • statusvarchar
    • channelvarchar
    • shipping_feedecimal
    • coupon_codevarchar
    First 5 rows of orders
    order_idcustomer_idorder_datestatuschannelshipping_feecoupon_code
    10011252023-01-01 20:51:19completedweb0.00NULL
    10021562023-01-02 07:58:46completedweb0.00NULL
    1003222023-01-02 10:25:27completedmarketplace4.99WELCOME10
    1004482023-01-02 11:21:51completedmarketplace4.99WELCOME10
    1005822023-01-02 11:43:36completedweb0.00WELCOME10
    order_items30,338 rows · 6 columns
    • order_item_idinteger
    • order_idinteger
    • product_idinteger
    • quantityinteger
    • unit_pricedecimal
    • discount_pctdecimal
    First 5 rows of order_items
    order_item_idorder_idproduct_idquantityunit_pricediscount_pct
    11001121931.990.00
    21001154311.990.00
    31002154411.990.00
    410021941149.000.00
    51002193219.990.00
    returns1,673 rows · 5 columns
    • return_idinteger
    • order_item_idinteger
    • returned_ondate
    • reasonvarchar
    • refund_amountdecimal
    First 5 rows of returns
    return_idorder_item_idreturned_onreasonrefund_amount
    1142023-01-10damaged83.69
    2422023-01-10wrong_item19.99
    31052023-01-14wrong_item10.99
    4242023-01-16changed_mind26.99
    51262023-01-16late20.99
    customers2,018 rows · 9 columns
    • customer_idinteger
    • first_namevarchar
    • last_namevarchar
    • emailvarchar
    • cityvarchar
    • statevarchar
    • signup_datedate
    • segmentvarchar
    • referral_sourcevarchar
    First 5 rows of customers
    customer_idfirst_namelast_nameemailcitystatesignup_datesegmentreferral_source
    1OwenHudsonowen.hudson@icloud.comSan FranciscoCA2022-06-02consumersearch
    2DouglasMendozadmendoza69@gmail.comAtlantaGA2022-06-02consumerNULL
    3HenryBrookshbrooks@lakesidecafe.comLos AngelesCA2022-06-04businessNULL
    4BrianGrahambgraham@bluecedarhomes.comSeattleWA2022-06-06businesspinterest
    5KyleJimenezkjimenez27@yahoo.comIndianapolisIN2022-06-07consumerNULL
    employees60 rows · 8 columns
    • employee_idinteger
    • first_namevarchar
    • last_namevarchar
    • departmentvarchar
    • titlevarchar
    • manager_idinteger
    • hire_datedate
    • salaryinteger
    First 5 rows of employees
    employee_idfirst_namelast_namedepartmenttitlemanager_idhire_datesalary
    1CatherineHaleExecutiveChief Executive OfficerNULL2016-03-01285000
    2RobertKimExecutiveChief Operating Officer12017-01-09235000
    3MeganCollinsSalesHead of Sales12018-04-16172000
    4ChloeGutierrezSalesAccount Executive32020-01-2172000
    5FrankBellSalesAccount Executive32023-05-2173000
    web_sessions40,000 rows · 7 columns
    • session_idinteger
    • customer_idinteger
    • started_attimestamp
    • devicevarchar
    • sourcevarchar
    • pages_viewedinteger
    • convertedboolean
    First 5 rows of web_sessions
    session_idcustomer_idstarted_atdevicesourcepages_viewedconverted
    1NULL2023-01-01 23:02:24mobilepaid1false
    2182023-01-01 15:07:49desktoppaid1false
    3NULL2023-01-01 16:55:46desktopdirect7false
    4NULL2023-01-01 12:43:28mobileorganic3false
    5NULL2023-01-01 13:06:21mobilesocial2false
    marketing_spend3,276 rows · 3 columns
    • spend_datedate
    • channelvarchar
    • amountdecimal
    First 5 rows of marketing_spend
    spend_datechannelamount
    2023-01-01paid492.99
    2023-01-01email37.38
    2023-01-01social200.53
    2023-01-02paid709.13
    2023-01-02email64.13

    The lesson

    Every analysis follows roughly the same path, whatever the tool. Writing it down as stages makes the SQL easier to build, easier to review and much easier to defend when someone questions the number.

    The stages

    1. Understand the request. What decision does it feed? Here: staffing for returns. What exactly is counted? A return rate per category, as a share of order lines, for 2025.
    2. Explore keys and grain. order_items has one row per line; returns has at most one row per order_item_id; products gives the category. The grain of the answer is one row per category.
    3. Extract the rows in scope: lines of completed orders placed in 2025.
    4. Clean: drop the lines with quantity of zero or below.
    5. Aggregate to the requested grain.
    6. Structure the steps as named CTEs so each one can be run and checked alone.
    7. Analyze further if needed (ranks, shares, trends with window functions).
    8. Validate: do the parts add up to the whole? Are row counts plausible at each step?
    9. Present: a sorted table with a sentence of interpretation.

    The query, stage by stage

    The starter is stage 3. Running it alone returns 10,810 lines, the first sanity check. The cleaning CTE removes 10 lines with a bad quantity, leaving 10,800. The aggregate joins products and LEFT JOINs returns: a LEFT JOIN, because lines without a return must stay in the denominator, and COUNT(r.return_id) counts only the matched ones.

    The validation is a column, not a separate memo:

    SUM(lines) OVER () = (SELECT COUNT(*) FROM clean_lines) AS total_check

    SUM(lines) OVER () adds the six category counts; the subquery counts the clean lines directly. If a product were missing a category, or a join duplicated lines, the two would differ and the column would say false.

    The result: Textiles 4.2% (92 of 2,195 lines), Lighting 3.9%, Outdoor 3.7%, Furniture 3.6%, Decor 2.9% and Kitchen 2.0% (51 of 2,548). Furniture has the fewest lines (586), so its rate moves the most with a handful of returns; say so when you present it.

    Validate before you present

    Useful checks for almost any analysis:

    • Row counts after every CTE, compared with what you expect from the data documentation.
    • Parts versus whole, as above.
    • One entity traced end to end: pick one order and confirm its lines and returns by hand.
    • A comparison with a number someone already trusts, such as last month’s report.

    Common mistakes

    • Skipping stage 1 and answering a different question: returns per order instead of per line, or refund dollars instead of counts.
    • INNER JOIN to returns, which makes every rate 100%.
    • Including refunded orders, whose lines are all returned by definition, without saying so.
    • Presenting a rate without its denominator.

    In SQL Server

    The CTE chain, LEFT JOIN and COUNT(column) are identical in T-SQL. Two differences: a boolean expression cannot be a column, so write the check as CASE WHEN SUM(lines) OVER () = (SELECT COUNT(*) FROM clean_lines) THEN 1 ELSE 0 END, and 100.0 * returned_lines / lines needs the 100.0, because / on two integers truncates in SQL Server.

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